What is responsive web design and why is it important? When an organization or a company wants its non-core work to be done at cheaper rates by an expert then they outsource their work to other countries, which is called BPO.
Generally, outsourcing is made between two countries. Information Technology and Communication, Medical and Health Sector, Insurance, Law and Jurisdiction, Finance are some of the sectors where the majority of outsourcing work is performed. Here you can explain why you chose BPO as a career, you can tell about being exposed to a new field which allows developing your personality and communication skills and also gives the opportunity to grow.
In this era of industries and business, where many companies failed to survive in the market, the BPO has outgrown and has achieved the milestone in an economic crisis and relatively reduced the unemployment rate marginally in developing countries. In outsourcing the ISO is a standard of mapping quality for the company. It has been accepted by most of the BPO companies as the benchmark for the quality of service offered by them.
When any work or project is allotted nearby the country is called shore outsourcing and when it is made outside the country it is called off-shore outsourcing. It is a customer care center where calls are handled in huge numbers. The call centers are mainly of two types an inbound type and the outbound type.
An inbound call center is where customer associate will receive the calls and the calls are handled keeping the customer care as the prior concern. While an outbound call center is where the calls are made by the associate for the product sales and product inquiries. Call centers are one of the very first processes in a business that was openly outsourced. The general idea of this question is to know your area of interest.
This question is asked to the interviewee to break the ice and put them at ease to continue with further round of questions. Keep the tone of conversation amicable and formal. Do not fidget when answering any questions.
If you are nervous before an interview, learn breathing techniques and take a deep breath. Answer the questions giving specific information and ensure that all the information that you provide is correct. Why you want to work in a BPO? Depending on whether this is your first job or not, you can frame the answer. You can talk about improving soft skills and technical skills. You can also talk about the growth of the service industry.
Work culture and organizational structure and how it helps you shape your personality and perspective about work-life balance can also be the factors you can choose to speak about.
How would you describe yourself as a person in Professional Sphere? The purpose of this question is to ensure that the interviewee has all the personality traits that the organization is looking for.
Provide answers that ensure that your personality suits their work culture. Study the work culture and get information about the organization so you know what they are looking for. You can describe your qualities that suit the work culture of the. What are your biggest strengths? Before attending the interview, analyze the job profile and make a list of parameters that are suitable for the job profile.
This is a question that is always asked in an interview. You can say that you have patience to handle any customer, and have the persistence to get conversions. You can also say that your communication, both, oral and written is on par.
You can also talk about your personality traits, voice intonation, and mental abilities to work under pressure and deadlines. What are your weaknesses? You must make a list of weaknesses and work on them already as you mention them to the recruiter. Do not mention anything that is obnoxious or that makes you sound unprofessional. Keep the tone formal and serious, yet confident. How do you spend your free time? Talk about constructive activities. Talk about your hobbies or any special skill such as guitar playing, sports, or any other constructive activities.
Avoid talking about hobbies like watching movies and listening to music as it does not show your keen interest in any special skill set. Choose to speak about a skillset that portrays your special abilities other than that are required for work. What will you choose to live an apartment or a penthouse? Penthouses are swish and luxurious living spaces with an amazing view. Choose an answer based on your choice and taste.
How do you rate yourself on communication skills? In a job, you have to communicate with people at various levels, within and outside the organization. Improve your communication skills and make them above average before you attend an interview. Ensure that you rate yourself above average in this area.
Always read well on general topics so you can speak extempore on those topics. This gives the recruiter an insight into your language and communication skills. What is a BPO? The term BPO Refers to business process outsourcing. Various industries outsource part of their work processes to different countries. Name some different types of Services provided by BPOs? These are the different types of BPO Services like 1. Telemarketing service 2.
Voice calling and data entry services 3. Recruitment and payroll process 4. Data entry services 6. Transcription services 7. Digital marketing services 8. Sales services 9. Procurement Services Product development services. Use of providers in a different country or region, but with similar time-zone, culture or language skills. Use of providers in a distant location with a different time-zone, culture or language skills. As a country which has made no improvement as compared to the ranking D.
All of the above Ans: D How can you classify the government intervention to ensure adequate supply of skilled workforce in BPO in a specific country A.
Exogenous B. Semi-Exogenous C. Endogenous D. All of the above Ans: B The most common data conversion options are A. Converting raw data into Microsoft Office Missed:- B. Convert an audio file into text D. Reliable telecommunications infrastructure B. Cost of labour C. Strong regulatory framework D. Process are not easily codified B. The agent has to interpret the information C.
The agent is expected to exercise judgement D.
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