Click 'Change settings' and make sure it is set to automatically install updates. Then 'Check for updates'. Get SP 1. I can go ahead and defrag. I've never thought to check since there's so much free disk space. In the meantime, I did actually find one issue since I re-installed. I've found that now I can't control my printer from within Firefox, i.
I can't access the printer properties to change to greyscale printing, for example. I can do this normally ouside Firefox, and could within Firefox before I re-installed. I wonder if you know what I might need to do to fix this?
However I don't see it on the Mozilla site and I think it may be somewhat questionable. Make sure you get SP 1 and then all other security updates. You are very vulnerable. I'll look at the add-on's. I've since been able to access teh printer properties while on a different webpage, but haven't been back to check where I first encountered the problem.
As far as the windows updates go, I'm not able to check for updates and am getting an "unknown" error message, code , when I click "Check for updates". This error code does not show up in the pop-up error help list. I should probably note that I've kept the windows update set to the "notify me about updates" setting for quite a while now. I normally only have the computer on when I want to do something in particular and I became annoyed when updates would run all of a sudden then pop up and want me to reboot the computer while I was right in the middle of something.
I'm not sure if that has anything to do with this or not. I did change it back to automatic, as advised. You can set the updates to "Download updates but let me choose whether to install them", or "Check for updates but let me choose whether to download and install them".
Posted 21 January - PM. I thinks that second update option you described is what I'd been running. I was just paraphrasing off the top of my head.
Anyway, I guess I'll use that option after we're done here, whether it's what I used before or not. Incidentally, when I turned the computer on today, there was a notice that Windows coulod not automatically check for updates. Clicking the notice to check for updates now returned the same error message. Not sure if that's significant or not.
LAN connected. Attempt to access Google IP returned error. Google IP is offline Google. Yahoo IP is accessible. That looks all in order - no problem seen for Windows Update. Please try the "Check for updates" in Safe Mode. Hit F8 several times while booting to get the boot menu and choose Safe mode with internet. Make sure you run Windows Update as an administrator.
If it doesn't work, please tell me any error or other messages you get and still in Safe mode with networking, run this Fixit. I attempted to update in Safe Mode. When attempting to do this, the Windows page after right-clicking "computer did not have the Windows update option. There was, however, a warning that the Windows Security Service Center was turned off, with a button to turn it on now.
After clicking this button I received the message "Windows Security Center can't be started". The same warning appeared at the the little flag icon on the task bar. And the same message appeared when I attempted to turn it on there.
I did look for an updates link using control panel, and couldn't find one, before going back to the "right-click computer screen and attempting to turn on the Secuirity center, incidentally. Also, the warning about the Windows Security Center does not appear with the flag icon at this time, only the message that windows could not check for updated automatically like before.
When I first tried to update, with Avast disabled, I received the same could not check for updates message. I then ran Fixit. I chose the option to let it check for problems and fix automatically.
It ran then gave me a prompt window advising to try Windows update again. There was an "open windows update" button which took me back to the update screen. Checking for updates here still had the same result, that it could not check for updates. Continuing with the Fixit program, I next got a window advising that troubleshooting was complete. This window also contained the message that "We did not detect any problems and therefore no fixes were applied".
The window also contained two more buttons: "Explore additional solutions online" and Get your PC's support in one place".
I did not select either one. The program then ended there was no option to proceed. One other question, are there any of these diagnostic programs I can remove from my desktop at this time? I tried downlaoding the update as advised.
First I saved the exe file to my desktop, fortunately. When I tried to install I received the message "Installation was not succesful". Follwed by "system error prevented the service pack from installing". It further instructed to download and run the "Check for system update readiness tool". It further advised that if the tool did not fix the problem to visit the Microsoft website.
I was thinking that's where you sent me to get the service pack so I came back here. I decided to run this all by you before proceeding. Availability of chat, phone or e-mail support differs depending on your geographic location. Posted 22 January - AM.
So, should I go over to the Microsoft support resource? So I think I can proceed there. I clicked the link to to Microsoft service, but the window, which was apparently going to permit me to enter some sort of location data, was not opening.
So I quit, since I didn't really have time to do anything, anyway. I will check again. Posted 22 January - PM. Posted 24 January - PM. Long story short. After much analysis over the past two days by the Microsoft techs, it's been determined that I can't check updates, or install SP 1, because some files are missing or corrupt. Although I now have received a notice that updates were available and was able to install those, still can't check updates.
The only apparent remaining fix is for me to reload the operating system. However, I think I'll upgrade, using my corporate discount, which will take a few days to achieve probably next week at this point. Part of what was done included completely uninstalling my antivirus, and letting the techs remotely access and control my computer for a few hours. With that in mind, I wonder if we can just make sure my computer is still clean, and that the techs did not leave something malicious behind?
This last is highly unlikely I suppose. I think some of the diagnostic programs we used before were removed, but some are left on my desktop. I'll be glad to have a look. Would they be good to run again, or should I download new ones? I've kept Malwarebytes on my computer for a while now for an occasional scan, so I presume I can just update and run it. However Security Check gets updated fairly often so you should download it again.
Posted 25 January - PM. Your antivirus and firewall look fine. Your Firefox is still infested with ZoneAlarm. In view of all the recent warnings about vulnerabilities in Java I recommend uninstalling all Java.
If you find you need it then you can install the latest version. Follow the directions here. One of the things the Microsoft tech tried was a system restore back to a point preceding some of the fixes that we did. So I guess that's why some of the items are back. Too bad it didn't work. I uninstalled the Java, again. And I can go ahead and update Adobe. I hadn't thought at all about updating Internet Explorer, since I never use it.
I suppose IE 9 is easy to come by, if I should update even though I don't use it. How important is it to remove those remnants of ZoneAlarm? There were a couple of issues that resulted when I uninstalled Firefox. I ran the MB Anti-rootkit. It said that no malicious items were found. It did produce the 2 logs, which I can post if you need to see them. No I don't need to see those logs if nothing was found. The ZA isn't important if you don't mind it. You should update IE as it is part of Windows and makes you vulnerable even if not used.
Can I just uninstall all these other diagnostics we used, or is there some particular way to remove some of them? Posted 26 January - AM. Note the space after 'combofix'. Among other things your Restore Points will be purged and a new clean one created.
Posted 26 January - PM. I uninstalled the combofix and deleted the other 2. Are there any special procedures for uninstalling these?
The PC is running fine. For some reason I'm not getting the 'windows can't automatically check for updates" warning each time I turn it on. But I still can't check for updates. A new operating system should take care of that, I presume. Community Forum Software by IP. Board Licensed to: SpywareInfo Forum. Sign In Create Account. Javascript Disabled Detected You currently have javascript disabled.
Help with removing zonealarm search, or should I remove it? Started by blmer2 , Jan 13 PM. Page 1 of 2 1 2 Next. Posted 13 January - PM Hello everyone, I recently updated re-registered my zonealarm firewall. I don't believe I am having any malware problems, at least not that I know of. I'm attaching the logs below. Thank you in advance for your help. Posted 14 January - PM Hello blmer2. I'm sorry you paid for ZA, as the built-in Windows 7 firewall is excellent.
If you don't mind losing the money, I'd recommend completely removing ZA I'll give directions and enabling the Windows firewall. If you want to keep ZA we can try to trim it and restore default searches. Watch our Welcome Guide to learn how to use this site. Joined Apr 26, Messages 1. As Seen On. Welcome to Tech Support Guy! Latest posts C. File explorer on windows 10 5 Viewers Latest: cdgogreen A moment ago.
Business Applications. Can a lack of power affect GPU performace in games? Windows 10 Anti Virus 2 Viewers Latest: abstracts 6 minutes ago.
General Security. Please help 5 Viewers Latest: peterrn 13 minutes ago. Administrator account 2 Viewers Latest: lunarlander 15 minutes ago. Windows Facebook "Identify your recent comments" never shows them Latest: NaderHussain 32 minutes ago. What's for Lunch? Latest: 2twenty2 Today at PM.
I tried to execute AdwCleaner, also in Safe Mode, but kept getting the following error message. This '? AdwCleaner v2. I ran ComboFix but accidently closed out the log file in Notepad before copying into clipboard and now can't find where it is stored. Where is the log file typically stored? I did find two txt files that appear to be from ComboFix ComboFix. Should the log file still be on my system and if so, where would it be typically be stored? If it isn't on my system anymore, should I run ComboFix again?
Well, appears my problem is fixed! I just rebooted and am no longer getting the White Trader message or icon appearing on my desktop. Included below is the combofix. Thank you so very much for your help and all you do on this forum I have noticed that you help quite often. Final question - do I keep all these tools on my desktop?
Can I move them to a folder? Also, are there any tools that I should uninstall? ComboFix Files Created from to Find3M Report. Reg Loading Points.
Contents of the 'Scheduled Tasks' folder. Completion time: - machine was rebooted ComboFix-quarantined-files. Pre-Run: 82,,, bytes free Post-Run: 81,,, bytes free. Results of screen's Security Check version 0. Adobe Reader However, shortly after completing all those steps, I was simply using IE to browse and only at the Yahoo site.
I called TWC to verify and they did verify the message was legit. Was there anything we did to solve the White Trader issue that could have trigger this? I didn't go to any sites outside of Yahoo. Appreciate any insight you might have. Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members.
Please include a link to this thread with your request. This applies only to the originator of this thread. This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings , otherwise we'll assume you're okay to continue. White Trader - Can not remove from my system. Share More sharing options Followers 0. Recommended Posts.
Posted June 17, Reported clean Malwarebytes Rootkit Utility - Version 1. Reported clean CCleaner - Version v4. Motherboard: Dell Inc. NET Framework 3. Link to post Share on other sites More sharing options MrCharlie Posted June 17, Welcome to the forum. For Windows XP, double-click to start. Click Scan to scan the system. Post back the report which should be located on your desktop.
Please read all of my instructions completely including these. No, just any open windows.
0コメント